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COVID-19 - An update from our Managing Director

COVID-19 coronavirus an update from our Managing Director

 

27th April 2020

ALL AFTERSALES DEPARTMENTS ARE NOW OPEN

All our workshops are now open - please ring us before your visit.

 

30th March 2020

HELPING OUR GUESTS DURING COVID-19

Aftersales

Motorparks are keeping 31 workshops operational across the country but with reduced hours – please ring us before a visit

Vehicle Sales

Our management team can still help you with sales enquiries by phone/email/social media although all our showrooms are closed. Reserve your car and we will test drive and complete the sale once government restrictions allow.

Please click here for a full list of opening information and business contact details across Motorparks

24th March 2020

TEMPORARY CLOSURE OF ALL PHYSICAL SHOWROOMS, BODYSHOPS & TRADE PARTS OPERATIONS FROM THE 24th MARCH UNTIL FURTHER NOTICE. SERVICE & REPAIRS WILL REMAIN OPEN TEMPORARILY TO RETURN GUEST CARS AND THEREAFTER TO PROVIDE SUPPORT TO ESSENTIAL WORKERS.
 

To Our Guests,

During these unprecedented times, our thoughts go out to all who have been affected by the COVID-19 pandemic. We take our responsibilities towards the health and wellbeing of our Associates, our Guests, and the wider community very seriously.

Due to the rapidly unfolding situation, we are temporarily closing our car showrooms until further notice and will retain a significantly smaller technical support team in our vehicle workshops with the necessary social distancing measures in place.


Aftersales

Arrangements will be made for existing guests to safely collect their vehicles following all the extra hygiene protocols we have in place as we move towards the temporary closure of our sites.

We will be prioritising safety-related issues and technical faults. Any routine service appointments will be reviewed and re-appointed at a later date.  Please expect a call from a member of our team if your car is either in the workshop or booked in for future work.

Our limited technical team are still available to take your calls and offer advice where appropriate.  Please use our dealership locator to find the contact number of your local dealer and your call will automatically be diverted to a member of the team.

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NHS and Essential Users

Thank you. The work you are doing is incredible and we realise just how challenging this must be for all of you. 

We recognise the importance of keeping our NHS colleagues and other essential users, such as emergency services and carers, safely on the roads.  If you have any technical queries or concerns, please use our dealership locator to find the contact number of your local dealer and your call will automatically be diverted to a member of the team.  You can request the support of any of our dealerships regardless of the age, make or model of your vehicle.

We will prioritise your call or any repairs required to ensure you get the support you need as quickly as possible.

We appreciate your patience as we continue to navigate these uncharted waters.

Take care,

COVID-19 - An update from our Managing Director

Tim Duckers

Managing Director

 

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