About Us - Cambria Automobiles plc

About Us - Motorparks and Cambria Automobiles plc

Cambria Automobiles plc is one of the UK's fastest growing dealer groups. We operate car dealerships across England with a geographical spread from the North West through the Midlands, down to Kent in the South East and across as far as Swindon in the South West, trading under local brand names including; Dees, Doves, Grange, Invicta, Motorparks and Pure Triumph.

Acquisitions

Our most recent acquisitions include McLaren Hatfield, Bentley Essex in Chelmsford and Bentley Kent in Tunbridge Wells and Lamborghini Chelmsford in Essex.

Also recent news includes our Jaguar / Land Rover site in Barnet being newly refurbished to become a truly state of the art dealership.

Please read our Customer Reviews.

Why choose us

Cambria Automobiles comprises of 28 locations, representing 41 franchises and 16 brands. We proudly represent the following new vehicle franchises; Abarth, Aston Martin, Bentley, Fiat, Ford, Honda, Jaguar, Jeep, Lamborghini, Land Rover, Mazda, McLaren, Nissan, Triumph, Vauxhall and Volvo with a geographical spread from the North West of England through to the Midlands, down to the South East and across as far as Kent in the East and as far as Swindon in the South West.

Our response to the growth in internet searches for new and used cars is to provide an exceptionally comprehensive site, featuring:

  • Full information on all manufacturer offers on new cars
  • Sophisticated search tools to find your ideal used car
  • Ability to register to get alerts for particular vehicles
  • Ability to book a car in for a service, book a test drive, enquire about finance and more
  • Ability to compare prices and, if you find the same car cheaper, the opportunity to tell us
  • Live chat enabling instant answers
  • And most importantly - exceptionally low Internet car prices

Our website enables customers to search a wide range of vehicles and benefit from the discounts manufacturers make available to car dealers . Our follow up service will ensure that, if there is a better deal available on the day, we can get this information to you. We ensure that you have the dealers 'BestPrice Quote' so it really is all you need to buy a new car with confidence.

Buying cars on-line requires much more reassurance than other on-line purchases. This is where we come into our own, as buyers have the security of knowing their cars are being supplied by one of the UK's leading dealer groups.

With this in mind we have chosen to retain the names of the brands we have acquired;

  • Grange Motors - Aston Martin, Bentley, Jaguar, Lamborghini, Land Rover and McLaren
  • Dees of Croydon and Wimbledon - Ford
  • Doves of Croydon, Gatwick, Horsham and Preston - Volvo
  • Invicta of Ashford, Canterbury and Thanet - Ford
  • Invicta of Maidstone - Honda and Mazda
  • County Motor Works - Vauxhall
  • Doves of Southampton - Vauxhall

Our range of Motor Parks:

  • Bolton Motor Park - Abarth, Fiat and Mazda
  • Bury Motors - Renault Authorised Repairer
  • Northampton Motors - Mazda
  • Oldham Motors - Fiat and Jeep
  • Preston Motor Park - Abarth, Fiat and Volvo
  • Warrington Motors - Fiat and Nissan

Our Pure Triumph Motorcycle dealerships:

  • Triumph Woburn
  • Triumph Wellingborough

All Cambria Automobiles plc dealerships are franchised dealers, which means that we offer a high standard of service across the board. All of our used cars undergo a comprehensive safety check to ensure that they meet our high quality standards. We also stock vehicles from manufacturer used car schemes such as Ford Direct and Renault Approved. These vehicles have been reconditioned by the manufacturer to provide you with the highest possible standard of vehicle.

We also offer a number of warranty and service programs, to look after your car in the future. Warranties cover breakdowns and other mechanical faults, and can protect you against unforeseen costs if something does go wrong. Service plans enable you to pre-pay for your car's scheduled services at a reduced rate. Regular servicing in accordance with the service schedule can help maintain the value of your car, as well as allowing any problems to be spotted early.

Our Business Philosophy

Our group's businesses are underpinned by adherence to our "Four Pillars of Delight". These are described below. When you transact business with Cambria Automobiles plc, we are committed to ensuring we meet the standards and behaviour embedded in the Four Pillars.

Pillar 1 - Associate Delight
Members of our team are not "members of staff", "employees" or "resources" - we are ASSOCIATES. The associate is proud to be associated with our business and will be rewarded on his/her contribution to the four pillars. All associates should feel empowered and have autonomy to make decisions affecting the running of the business. Associates will feel that they can achieve all of their career aspirations with us: correspondingly, Cambria Automobiles plc will invest in its associates in order that they can achieve their full potential.

Pillar 2 - Guest Delight
All associates will be encouraged to treat all prospective and actual customers at all times in the way that they would treat a GUEST coming into our own homes. Associate empowerment is the key to achieving this goal. The organisation must be transparent and open at all times and able to empathise with a diverse guest base. Guests, whether private, corporate or public sector, should feel that they have enjoyed their experience of connecting with our associates and that they have had experiences they would wish to repeat.

Pillar 3 - Brand & Partner Delight
The Group's retail businesses aim to become the retailer of choice for all the BRANDS we represent. This imperative requires the achievement of brand vehicle and parts sales objectives, the consistent achievement of top quartile brand CSI rankings, and the development of a fully open and trusting relationship with all brand personnel.

Pillar 4 - Stakeholder Delight
Our Group's goal is to deliver delight for its STAKEHOLDERS. This means achieving all financial and non-financial criteria agreed with stakeholders, being open and transparent in all communication to ensure a trusting relationship, and providing timely and accurate information so the stakeholders understand business performance. Cambria Automobiles plc fully subscribes to these Group objectives.

Cambria Automobiles plc Contact Details:

Dorcan Way
Swindon
SN3 3RA

Telephone: 01793 414200
Facsimile: 01793 414201
E-Mail: enq@cambriaautos.co.uk
VAT No: GB 218 1290 83
Registered in England No 05754547

 

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Please Note: Every effort has been made to ensure the information and data in these pages is accurate and up to date. You are however, advised to check vehicle specification and availability with your dealer prior to ordering. Email and Link Information: Using the email address you provide us, we may send you email newsletters or similar correspondence from time to time. These emails may include technology that permits us to track if and when an email has been opened, as well as whether the recipient clicked on any particular link or advertisement contained in the email. This information is tracked and used for statistical analysis, to generate sales leads, and to help us operate our business. The information gathered from these emails may result in a call or email from our sales staff to provide further information on products that our emails have identified you as having an interest in.

The e-mail addresses will be used for promotional purposes within Cambria Automobiles plc and will not be sold or given to any third parties. Should you wish to remove your e-mail address from our systems please use the contact us button.

Telephone Calls: For your protection and for training purposes, your call may be recorded or monitored.

Complaints

Cambria Automobiles plc prides itself on providing excellent customer care. However, we accept that there are times when we get it wrong and that you need to bring these times to our attention so that we can resolve your complaint quickly.

Complaints that you may have about Cambria Automobiles plc are likely to fall into 2 different categories and we would be grateful if you would follow the appropriate route for your complaint as outlined below:
 

1.

Complaints concerning sales or after sales

a.

In the first instance telephone the relevant department manager at the dealership (you can find contact details on the relevant dealership’s website);

b.

If they are unable to resolve your complaint, please put your complaint in writing (either by letter or e-mail) to the General Manager of the dealership;

c.

The General Manager will respond to your complaint within no more than 7 days;

d.

If you find the General Manager's response to be unsatisfactory, or they do not respond within the given timescales, please send a copy of your original complaint, together with any response you have received from the General Manager, to either:


Customer Care, Jaguar Welwyn, Great North Road, Stanborough, Welwyn Garden City, Hertfordshire, AL8 7TQ

or

complaints@cambriaautos.co.uk

e.

Customer Care will aim to respond within 14 days;

f.

We are confident that the above process will resolve your complaint to your satisfaction, but if you do not feel this is the case having exhausted the process, you are of course at liberty to take external advice or follow our Alternative Dispute Resolution process by contacting;

National Conciliation Service
2-3 Allerton Road
Rugby
Warwickshire
CV23 0PA
Tel: 01788 538317
http://www.nationalconciliationservice.co.uk
 

2.

Complaints concerning Consumer Credit or General Insurance sales

Complaints concerning General Insurance sales can take a little longer to investigate and resolve than other complaints as they involve third party insurers.

a.

Please put your complaint in writing by letter or e-mail to Customer Care (see above for details).

b.

We will aim to acknowledge your complaint in writing within 5 working days;

c.

We will endeavour to resolve your complaint as quickly as possible. Where your case is complex we may need some time to make sure we have covered everything, so we will keep you informed while we do so.

f.

If you are not satisfied with our Final Response, or it has been more than eight weeks since we received your complaint, you may be able to refer your complaint to the Financial Ombudsman Service.

Details about how to contact the Financial Ombudsman can be found at www.financial-ombudsman.org.uk or by telephoning 0845 080 1800 (office hours).

 

Privacy & Security

We respect your privacy and do not sell data about your enquiry to third parties.

By providing your details you agree to being contacted under the terms of our privacy policy.

 

 

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